Remove AI Chatbots Remove AI Tools Remove Conversational AI Remove Data Platform
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Six ways AI can influence the future of customer service

IBM Journey to AI blog

Conversational AI bots Traditional chatbots , while helpful, are somewhat limited by the static scripts on which they are programmed. Conversational AI bots will be better able to react to inputs from customers and update in real-time with new information.

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Generative AI use cases for the enterprise

IBM Journey to AI blog

Existing content can be reimagined and edited using AI tools. Organizations can also create custom generative AI language generators trained on their brand’s tone and voice to match previous brand content more accurately. Generative AI-powered tools can significantly improve employee-manager interactions.