IBM Journey to AI blog

AUGUST 2, 2023

This type of customer care was a process that could certainly be automated. Lack of automation also raised the issue that digital customer care was bound within specified hours. That was, until the introduction of AI chatbots for business emerged on the IT landscape. Li Qiang, IT Platforms Executive of ENN Group Co.

Conversational AI 171

Conversational AI Chatbots Automation Natural Language Processing 171

IBM Journey to AI blog

DECEMBER 13, 2023

From there, the chatbot uses automation to scan the database of responses and provide the most relevant response. In most scenarios, chatbots offer the option of live chat support with the customer service team if the chatbot responses fail to answer the customer’s question.

Chatbots 185

Chatbots Generative AI DevOps Conversational AI 185

IBM Journey to AI blog

FEBRUARY 13, 2024

For example, organizations can use generative AI to: Quickly turn mountains of unstructured text into specific and usable document summaries, paving the way for more informed decision-making. Automate tedious, repetitive tasks. Generative AI is being used to automatically update and maintain code across different platforms.

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Generative AI AI AI Chatbots 297