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Exploring the hyper-competitive future of customer experience

IBM Journey to AI blog

The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. Identifying potential pain points and solving for them before they happen is the best way to keep customers from switching to another provider. Organizations can better personalize at scale using data.

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How the Masters uses watsonx to manage its AI lifecycle

IBM Journey to AI blog

Through a partnership spanning more than 25 years, IBM has helped the Augusta National Golf Club capture, analyze, distribute and use data to bring fans closer to the action, culminating in the AI-powered Masters digital experience and mobile app. Lastly, watsonx.data pulls from live feeds.

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Conversational AI use cases for enterprises

IBM Journey to AI blog

This class of AI-based tools, including chatbots and virtual assistants, enables seamless, human-like and personalized exchanges. Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention. billion by 2030.

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The customer experience evolution: Today’s data-driven, real-time discipline

IBM Journey to AI blog

An evolution of customer experience (CX) was to be expected. For software solutions, they can get access immediately and often in a seamless experience. Across arguably every industry, business leaders view a great customer experience strategy as a key differentiator. Customer needs changed.

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Establishing an AI/ML center of excellence

AWS Machine Learning Blog

The rapid advancements in artificial intelligence and machine learning (AI/ML) have made these technologies a transformative force across industries. At Amazon, we believe innovation (rethink and reinvent) drives improved customer experiences and efficient processes, leading to increased productivity. What is an AI/ML CoE?

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AI in recruitment

IBM Journey to AI blog

In addition to filling roles and meeting labor needs, today’s recruitment strategies aim to provide a positive candidate experience. Human resources (HR) teams do this by highlighting the best of the company’s culture and using technology to make the application process more efficient.

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How to use foundation models and trusted governance to manage AI workflow risk

IBM Journey to AI blog

An AI governance framework ensures the ethical, responsible and transparent use of AI and machine learning (ML). They are used in everything from robotics to tools that reason and interact with humans. It includes processes that trace and document the origin of data, models and associated metadata and pipelines for audits.

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