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Retail technology and frontline workers: Delivering unforgettable customer experiences

IBM Journey to AI blog

I’m a firm believer that exceptional brick-and-mortar retail, no matter the product category, stands on three essential pillars for success: Proud, well-trained, engaged team members with clear career paths A brand deeply rooted in strong cultural values A backbone of superior technology Missing any of these elements?

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How to become an AI+ enterprise

IBM Journey to AI blog

We have all been witnessing the transformative power of generative artificial intelligence (AI), with the promise to reshape all aspects of human society and commerce while companies simultaneously grapple with acute business imperatives. times higher ROI. Otherwise, the risks become too significant.

AI 267
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7 customer experience trends in 2024

IBM Journey to AI blog

Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Here are seven customer experience trends that can help business leaders elevate their companies and improve their CX strategies. A company that has a consistent omnichannel strategy is Disney.

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Balancing AI: Do good and avoid harm

IBM Journey to AI blog

Ultimately, creating a responsible AI strategy with common values and principles that are aligned with the company’s broader values and business strategy communicated to all employees is imperative. HR leaders should address potential job changes, as well as the realities of new categories and jobs created by AI and other technologies.

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IBM and Microsoft partnership accelerates sustainable cloud modernization

IBM Journey to AI blog

A global fast-moving consumer goods (FMCG) enterprise needed to modernize its product portfolio, focusing on high-growth categories like pet care, coffee and consumer health. Along the way, it needed to transform its organizational footprint, technology architecture and workplace culture—all sustainably.

DevOps 203
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DataRobot Celebrates a Decade of Innovation with Industry Recognition

DataRobot Blog

DataRobot is a category-defining company that has set an unmatched pace of innovation in the market. Of the 15 AI/ML platform vendors evaluated, DataRobot was one of just three leaders, receiving the highest score possible in the market approach, performance, and partner ecosystem criteria within the strategy category.

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Just Calm Down About GPT-4 Already

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Rapid and pivotal advances in technology have a way of unsettling people, because they can reverberate mercilessly, sometimes, through business, employment, and cultural spheres. Will companies marketing large language models every justify the enormous valuations some of these companies are now enjoying? I’ve read it.