Remove category company customers
article thumbnail

Harnessing AI and data analytics can make clean energy more viable

IBM Journey to AI blog

To assist utility companies, IBM has created the Clean Electrification Maturity Model (CEMM) in conjunction with the American Productivity & Quality Center (APQC). Companies that harness AI and data analytics can also make clean energy more viable overall by increasing their cost competitiveness over legacy energy sources.

AI 254
article thumbnail

Accelerating scope 3 emissions accounting: LLMs to the rescue

IBM Journey to AI blog

In simpler terms, these emissions arise from external sources, such as emissions associated with suppliers and customers and are beyond the company’s core operations. A 2022 CDP study found that for companies that report to CDP, emissions occurring in their supply chain represent an average of 11.4x

ESG 203
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 customer experience trends in 2024

IBM Journey to AI blog

Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships. We’re #2.”

article thumbnail

Retail technology and frontline workers: Delivering unforgettable customer experiences

IBM Journey to AI blog

I’m a firm believer that exceptional brick-and-mortar retail, no matter the product category, stands on three essential pillars for success: Proud, well-trained, engaged team members with clear career paths A brand deeply rooted in strong cultural values A backbone of superior technology Missing any of these elements?

article thumbnail

FDA FSMA: Providing value beyond compliance

IBM Journey to AI blog

Though the rule doesn’t go into effect until January 2026, companies must proactively and strategically prepare their supply chain now, as this complex regulation will require companies to collect and maintain detailed information about the ingredients, processing and distribution of certain products.

ESG 287
article thumbnail

How to implement the General Data Protection Regulation (GDPR)

IBM Journey to AI blog

Think: an online retailer that stores customers’ email addresses to send order updates. Processors include third parties that process personal data on a controller’s behalf, like a marketing firm that analyzes user data to help a business understand key customer demographics. The company has employees in the EEA.

article thumbnail

GDPR compliance checklist

IBM Journey to AI blog

Any company operating in the EU or handling EU residents’ data must adhere to GDPR requirements. Organizations must uphold these rights and principles, but the GDPR leaves some room for each company to decide how. The company regularly monitors the activity of EEA residents, such as by using tracking cookies.