Remove Categorization Remove Conversational AI Remove Explainability Remove Explainable AI
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Transforming customer service: How generative AI is changing the game

IBM Journey to AI blog

Generative AI auto-summarization creates summaries that employees can easily refer to and use in their conversations to provide product, service or recommendations (and it can also categorize and track trends). is a studio to train, validate, tune and deploy machine learning (ML) and foundation models for Generative AI.

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The most important AI trends in 2024

IBM Journey to AI blog

They make AI more explainable: the larger the model, the more difficult it is to pinpoint how and where it makes important decisions. Explainable AI is essential to understanding, improving and trusting the output of AI systems.

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