Analytics Vidhya

SEPTEMBER 30, 2023

Introduction In today’s business world, customer care service plays an important role in ensuring loyalty and customer satisfaction. Understanding and analyzing the sentiments expressed during interactions can help enhance the quality of customer care.

Data Analysis 319

Data Analysis 319

Analytics Vidhya

FEBRUARY 28, 2024

In just its first month, the AI chatbot has transformed customer service operations, handling the workload equivalent to 700 full-time agents.

AI Chatbots 275

AI Chatbots Chatbots OpenAI AI 275

IBM Journey to AI blog

JANUARY 19, 2024

The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. It’s also more pressure to retain those customers, whether those interactions happen online or in-store. As customer expectations and habits change, so too must the CX that organizations provide.

Artificial Intelligence 235

Artificial Intelligence Artificial Intelligence Chatbots Conversational AI 235

IBM Journey to AI blog

FEBRUARY 12, 2024

An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Customer needs changed. Customer retention is difficult to keep high.

Natural Language Processing 256

Natural Language Processing Generative AI Artificial Intelligence Artificial Intelligence 256

Analytics Vidhya

SEPTEMBER 21, 2023

Introduction Welcome to the world of Stable Diffusion techniques for creating custom images, where creativity knows no bounds. Stable Diffusion breathes life into the creative process, elevating ordinary images […] The post DreamBooth: Stable Diffusion for Custom Images appeared first on Analytics Vidhya.

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AI AI Generative AI AI Modeling 300

IBM Journey to AI blog

MARCH 29, 2024

Customer retention must be a top priority for leaders of any company wanting to remain competitive. An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers. Some of the steps to building an effective customer retention strategy are: 1.

Natural Language Processing 162

Natural Language Processing Artificial Intelligence Artificial Intelligence Generative AI 162

IBM Journey to AI blog

FEBRUARY 12, 2024

Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships. We’re #2.”

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Generative AI Artificial Intelligence Artificial Intelligence AI 193

Analytics Vidhya

SEPTEMBER 25, 2023

Introduction Welcome to the world of customer feedback analysis, where the unmined wealth of customer opinions can shape your business’s triumph. In today’s cutthroat competition and with large language models, comprehending customer thoughts is no longer a luxury but a necessity.

Large Language Models 293

Large Language Models Chatbots Generative AI NLP 293

IBM Journey to AI blog

SEPTEMBER 8, 2023

Brands that deliver an excellent customer experience (CX) will always be more resilient than those that don’t. Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor.

Generative AI 317

Generative AI AI AI Automation 317

IBM Journey to AI blog

JANUARY 25, 2024

Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

AI Chatbots 185

AI Chatbots Artificial Intelligence Artificial Intelligence Machine Learning 185

IBM Journey to AI blog

OCTOBER 11, 2023

This operations manager understood the importance of catering to their loyal customer base, some of whom resided in different time zones. In their quest to provide exceptional service, they faced a challenge—how to ensure that customers could place orders as soon as new shipments of their artisanal products arrived. Click Create.

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Analytics Vidhya

JANUARY 11, 2024

Imagine writing prompts like Hemingway or researching like Google Scholar, all with your own custom AI sidekick. Over 3 […] The post Unlocking GPT Store’s Featured Custom GPTs appeared first on Analytics Vidhya.

Chatbots 252

Chatbots OpenAI ChatGPT AI 252

Analytics Vidhya

JANUARY 22, 2024

In a recent comedic twist, DPD, the parcel delivery firm, found itself in a digital debacle as its AI-powered online chatbot went rogue, swearing at a customer and composing poems that criticized the company.

AI Chatbots 258

AI Chatbots Chatbots Artificial Intelligence Artificial Intelligence 258

Analytics Vidhya

SEPTEMBER 27, 2023

In this digital marketplace, where countless products and services compete for attention, the ability to effectively connect with customers […] The post Customized Marketing Copywriting Using LLMS for E-commerce appeared first on Analytics Vidhya.

Data Analysis 291

Data Analysis LLM Generative AI NLP 291

Analytics Vidhya

NOVEMBER 30, 2022

Introduction Data and Information about a Customer are important for all businesses and companies. For a business to be data-driven, a Company needs to be highly data-driven and focus highly on customer analytics. Information about customers can be collected from many sources. It […].

Data Science 294

Data Science 294

AI News

JANUARY 11, 2024

OpenAI has launched its new GPT Store providing users with access to custom AI assistants. Since the announcement of custom ‘GPTs’ two months ago, OpenAI says users have already created over three million custom assistants. The post OpenAI launches GPT Store for custom AI assistants appeared first on AI News.

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OpenAI Big Data ChatGPT AI 266

Analytics Vidhya

OCTOBER 11, 2023

The production environment has a gap between the development, […] The post A MLOps-Enhanced Customer Churn Prediction Project appeared first on Analytics Vidhya. In the real world, data scientists build models and put them into production.

Data Scientist 293

Data Scientist Data Science Machine Learning 293

Unite.AI

OCTOBER 17, 2023

With that in mind, it is easy to imagine how complex it can be to satisfy all of their customers, which is why Ingersoll Rand resorted to AI to understand them better. Today’s landscape is hyper-competitive, therefore, understanding your customers is critical. Why customer segmentation matters, and how can AI help?

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AI AI Machine Learning Algorithm 277

IBM Journey to AI blog

DECEMBER 13, 2023

Conducting the best customer service strategy today requires organizations to invest in several customer service types. This way, organizations can ensure their customer base receives answers to their problems in the format they prefer. Customer service is an integral part of the customer experience.

Chatbots 203

Chatbots Generative AI DevOps Conversational AI 203

Analytics Vidhya

NOVEMBER 24, 2023

Introduction In the fast-paced world of customer support efficiency and responsiveness are paramount. for project optimization in customer support introduces a unique perspective. This article explores the application of LLMs in automating ticket triage, providing a seamless and efficient solution for customer support teams.

Automation 259

Automation Large Language Models OpenAI BERT 259

Analytics Vidhya

FEBRUARY 7, 2024

WhatsApp, the popular instant messaging platform under Meta’s umbrella, is gearing up to revolutionize user assistance with the introduction of AI-powered customer support. This innovative feature aims to enhance user experience by providing prompt solutions to queries, even when human support isn’t available.

AI 167

AI AI Conversational AI AI Chatbots 167

Analytics Vidhya

JUNE 21, 2022

Introduction Customer Churn Prediction is one of the most enlightened problem statements nowadays as possibly everything is done to make a profit from business and that profit comes from customers that the company holds from its products and services so the goal of […].

Data Science 305

Data Science 305

Analytics Vidhya

JULY 18, 2023

Introduction Chatbots, which offer automated support and individualised experiences, have revolutionised the way that businesses connect with their customers. Recent developments in artificial intelligence (AI) have raised the bar for chatbot functionality.

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Chatbots OpenAI Artificial Intelligence Artificial Intelligence 244

Analytics Vidhya

JUNE 20, 2023

The rapid advancement of artificial intelligence (AI) technology has brought about a transformative shift in customer service and support, especially with the introduction of chatbots. Industries spanning telecommunications, insurance, banking, utilities, and government agencies are poised to embrace AI-powered solutions in the coming years.

Artificial Intelligence 287

Artificial Intelligence Artificial Intelligence Chatbots Automation 287

Analytics Vidhya

JULY 10, 2023

They find numerous applications across different industries, such as providing personalized product recommendations to customers, offering round-the-clock customer support for query resolution, assisting with customer bookings, and much more.

BERT 258

BERT Chatbots NLP 258

IBM Journey to AI blog

DECEMBER 15, 2023

Paying attention to the latest customer service trends ensures that an organization is prepared to meet changing customer expectations. Customer loyalty is waning, spurred on by the COVID-19 pandemic, social influences and the ease of switching brands. Customer service is a necessary component of this strategy.

Machine Learning 188

Machine Learning Artificial Intelligence Artificial Intelligence Conversational AI 188

Analytics Vidhya

DECEMBER 12, 2022

Introduction Customer segmentation is the process by which we divide customers into groups based on common characteristics like demographics (age, gender, income, etc.), The main aim of customer segmentation is to identify different groups of customers so that specific […]. geography, psychology, and behavior.

Data Science 288

Data Science Python 288

IBM Journey to AI blog

JANUARY 18, 2024

Chatbots can help your customers and potential clients find or input information quickly by instantly responding to requests that use audio input, text input or a combination of both, eliminating the need for human intervention or manual research. Gone are the days of prompts like “Press 6 to connect to customer service.”

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Chatbots Automation AI Chatbots Natural Language Processing 239

AI News

NOVEMBER 16, 2023

Amdocs has partnered with NVIDIA and Microsoft Azure to build custom Large Language Models (LLMs) for the $1.7 NVIDIA’s AI foundry service – comprising the NVIDIA AI Foundation Models, NeMo framework, and DGX Cloud AI supercomputing – provides an end-to-end solution for creating and optimising custom generative AI models.

Large Language Models 276

Large Language Models Big Data Generative AI AI Modeling 276

IBM Journey to AI blog

DECEMBER 7, 2023

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations. Customer support is an incredibly important defense against customer turnover.

Conversational AI 213

Conversational AI Generative AI AI AI 213