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Customer service vs customer experience: Key differentiators

IBM Journey to AI blog

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?

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Build Custom Retriever using LLamaIndex and Gemini

Analytics Vidhya

In this article, you will implement a custom retriever combining Keyword and Vector search retriever using LlamaIndex. To begin with the project, […] The post Build Custom Retriever using LLamaIndex and Gemini appeared first on Analytics Vidhya.

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How AI Is Improving Customer Loyalty

Unite.AI

The role of artificial intelligence in enhancing customer loyalty is more critical than ever in today’s fiercely competitive business landscape. AI stands at the forefront of redefining how brands interact with customers. For one, keeping a current customer is cheaper than acquiring a new one.

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Google Unveils Custom Arm-based CPUs for Cloud Computing

Analytics Vidhya

These custom Arm-based CPUs are set to redefine cloud computing, offering unparalleled performance and energy efficiency. Meanwhile, it also emphasizes sustainability and affordability. […] The post Google Unveils Custom Arm-based CPUs for Cloud Computing appeared first on Analytics Vidhya.

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this.

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30+ Custom GPTs to Simplify Your Work

Analytics Vidhya

Custom GPTs are your personalized digital workforce. From drafting emails to coding assistance, these 30+ tailored language models are here to streamline your tasks. […] The post 30+ Custom GPTs to Simplify Your Work appeared first on Analytics Vidhya. Imagine a tool that not only understands but anticipates your requirements.

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Decoding Customer Care Sentiments: Comprehensive Audio Analysis Guide

Analytics Vidhya

Introduction In today’s business world, customer care service plays an important role in ensuring loyalty and customer satisfaction. Understanding and analyzing the sentiments expressed during interactions can help enhance the quality of customer care.

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Driving Business Impact for PMs

Speaker: Jon Harmer, Product Manager for Google Cloud

Move from feature factory to customer outcomes and drive impact in your business! You will deepen your understanding of your customers and their needs as well as identifying and de-risking the different kinds of hypotheses built into your roadmap.

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction. In this talk, Anne Steiner and David Laribee will delve into the interconnectedness of Developer Experience and Product Manager Experience.

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Redefining the CDP: 8 Data-Driven Designs for Successful Customer Journeys

In this guide, discover 8 use cases for how a customer data platform can tackle common challenges faced by marketing, commerce, service, and sales teams.

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Salesforce’s 8th State of Marketing Report

Salesforce surveyed 6,000 marketing leaders worldwide to discover how marketers are: Embracing AI to operate more efficiently Removing silos and leveraging AI to enhance the customer experience Innovating to meet evolving customer needs Preparing for the retirement of third-party cookies By submitting this form, you agree to have your contact information, (..)

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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Blueprint to Modernize Analytics

The longer you wait to modernize your application’s analytics, the harder you’ll eventually feel the pain of lost customers and missed revenue. When it comes to your revenue and customer loyalty, don't be reactive, be proactive. If it sounds like a daunting task, that's because it is.

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How Embedded Analytics Gets You to Market Faster with a SAAS Offering

Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps.

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Why “Build or Buy?” Is the Wrong Question for Analytics

Partnering with an analytics development platform gives you the freedom to customize a solution without the risks and long-term costs of building your own. Every time an application team gets caught up in the “build vs buy” debate, it stalls projects and delays time to revenue. There is a third option. Brought to you by Logi Analytics.