IBM Journey to AI blog

MARCH 29, 2024

The IBM Institute for Business Value CEO Guide to Generative AI for Customer Service found that the majority of service professionals (60%) (link resides outside of ibm.com) have said that customer expectations have increased since before the pandemic. Some of the steps to building an effective customer retention strategy are: 1.

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IBM Journey to AI blog

FEBRUARY 13, 2024

Where tactical sourcing is a short-term strategy, strategic sourcing is for long-term business goals. Sourcing and procurement professionals operating with a strategic sourcing mindset assess a supplier’s quality, reputation and service. And from that group, 71% would pay a premium for it.

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Unite.AI

APRIL 10, 2024

Customer loyalty can also improve word-of-mouth marketing and drive business revenue. 6 Ways AI Boosts Customer Loyalty The foundational idea behind driving customer loyalty is to give them something to be loyal to, such as quality products, excellent services, aligned values and enjoyable experiences.

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IBM Journey to AI blog

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. So what are the key differences in customer service vs. customer experience? Alternatively, customer service refers to the actions that an organization takes to ensure that customers are satisfied with their products post-purchase.

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Unite.AI

JULY 2, 2023

For decades, marketers have been researching the best strategies to create effective marketing campaigns to keep up with the ever-evolving consumer preferences. AI hyperpersonalization is a recent addition to a marketer’s arsenal. Data Collection There is no AI without data. billion by 2026. But this is not enough.

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IBM Journey to AI blog

APRIL 25, 2024

It should not be confused with business process management (BPM) , a more incremental approach to optimizing processes, or business process improvement (BPI), a broader term that encompasses any systematic effort to improve current processes. This blog outlines some BPR examples that benefit from a BPM methodology.

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Unite.AI

FEBRUARY 1, 2024

Secondly, a smaller startup will fully immerse into the company's specifics and offer a made-to-measure solution from a team of AI experts, who are capable of working with open-source models, securely training them on corporate data, and placing them on the client’s servers. Made-to-measure or ready-to-wear? Employee AI assistant (i.e.

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Unite.AI

SEPTEMBER 6, 2023

Though the idea of technical debt isn't new, AI technology brings about a different kind of technical debt compared to regular software services. This typically stems from either an accelerated go-to-market timeline to meet business needs, or to get something out there in order to get customer feedback faster. What Is Technical Debt?

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IBM Journey to AI blog

JANUARY 16, 2024

A finely tuned product development strategy is a holistic, cross-collaborative endeavor with the capacity to help any organization weather unforeseen events or market changes. And for legacy institutions with strong brand loyalty, existing products might not be enough to remain competitive over the long term.

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Software Development 206

Unite.AI

OCTOBER 7, 2023

IoT market is growing rapidly. According to McKinsey, the global IoT market will amount to $12.6 Internet of Everything (IoE) broadens the scope of IoT to encompass people, data, and processes. It unifies people, organizations, data, and devices into a well-connected ecosystem. It is reaching every home across the globe.

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IBM Journey to AI blog

JANUARY 18, 2024

Gone are the days of prompts like “Press 6 to connect to customer service.” Give personalized services and suggestions Chatbots not only respond quickly but also anticipate customer needs, deliver useful messages and recommend new products. Your potential market is worldwide.

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IBM Journey to AI blog

FEBRUARY 23, 2024

The emergence of NLG has dramatically improved the quality of automated customer service tools, making interactions more pleasant for users, and reducing reliance on human agents for routine inquiries. DL models can improve over time through further training and exposure to more data. billion by 2030.

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Unite.AI

NOVEMBER 28, 2023

This move by Amazon could be seen as a strategic endeavor to capture a share of the market that has been intrigued and captivated by the possibilities of AI, as demonstrated by ChatGPT's popularity. This integration signifies a leap in making AWS's complex array of services more accessible and user-friendly.

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IBM Journey to AI blog

JANUARY 30, 2024

In the last post , we looked at creating a blueprint for a sustainable data center. Now we’ll look at how to get the most out of a modern data center. Get inspired A successful data center implementation can best be described as a distributed, dynamic, efficient and resilient IT nucleus.

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Unite.AI

OCTOBER 11, 2023

But for industries relying on timely information and data – like corporate knowledge management – the recent changes have made a massive impact and deserve to be recognized. After all, data has always been a coveted essential for business growth, development, and financial success. It’s easy to forget the woes of technology’s past.

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IBM Journey to AI blog

MARCH 27, 2024

The company is working with extremely high volumes of data and expects this situation to continue or grow. So, you’ve got a ton of assets earmarked for data storage , with many more workloads on the way. Your business isn’t expecting this data to collect dust in a vault, either. What is a hyperscale data center?

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Unite.AI

AUGUST 14, 2023

Such data underscores the volatile nature of online traffic, and it showcases that even AI giants that are backed by Microsoft are not immune to a steep drop in traffic. Such data underscores the volatile nature of online traffic, and it showcases that even AI giants that are backed by Microsoft are not immune to a steep drop in traffic.

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Unite.AI

FEBRUARY 29, 2024

Today’s leading companies need to market, plan, and forecast with extreme precision. Major changes in today’s consumer landscape – including more buying channels, new habits and shifting wealth distribution – mean that consumer-facing brands should consider changing their marketing and product strategies. Generative AI can help.

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IBM Journey to AI blog

JANUARY 19, 2024

Last year, companies spent USD 219 billion on cybersecurity and solutions alone, a 12% increase from 2022, according to a recent report by the International Data Corporation (IDC) (link resides outside ibm.com). Reducing costs: According to IBM’s recent Cost of Data Breach Report , the average cost of a data breach in 2023 was USD 4.45

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Unite.AI

OCTOBER 20, 2023

Explainability means these decisions can be easily communicated to others in non-technical terms. Ensure data privacy and security: AI models use mountains of data. Companies are leveraging first- and third-party data to feed models. In 2022, companies had an average of 3.8 AI models in production.

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Marktechpost

MAY 17, 2024

With the widespread adoption of AI, real estate agents have access to a suite of AI solutions that can transform their business and provide unparalleled service to clients. Reonomy Discover CRE prospects and make data-driven decisions with Reonomy, powered by AI and ML. The tool allows users to design empty rooms tastefully.

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IBM Journey to AI blog

OCTOBER 24, 2023

However, dispersed, unreliable data and time-consuming, error prone processes can lead to bloated budgets, ineffective planning and missed opportunities. IBM Consulting is uniquely positioned to provide exceptional FinOps and TBM services, from strategic planning to operating model implementation and managed services.

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IBM Journey to AI blog

JANUARY 11, 2024

Last year, companies around the world spent close to USD 219 billion on cybersecurity and security solutions, a 12% increase from the previous year according to the International Data Corporation (IDC) (link resides outside ibm.com.) Establishing your RTO and RPO are critical steps in your recovery process.

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Data Integration 258

Unite.AI

AUGUST 23, 2023

Integration is a gamechanger The secret to Apple's chatbot – and its foray into AI – is integration with a data, application, and device infrastructure. Just as Siri operates contextually within the Apple device universe , so will Apple's AI services. With that combination, for example, Apple simplified the streaming experience.

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Unite.AI

JUNE 6, 2023

Memory Management: AutoGPT can maintain context and make smarter judgments due to effective long-term and short-term memory management using an in-memory datastore like Redis. Real-Time Insights Traditional NLP models are trained on large but limited data since they cannot access the web to fetch the latest data.

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Unite.AI

SEPTEMBER 21, 2023

According to Fortune Business Insights, the global AI and blockchain market value is projected to grow to $930 million by 2027 , compared to $220.5 AI systems can process large amounts of data to learn patterns and relationships and make accurate and realistic predictions that improve over time. million in 2020. What is Blockchain?

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Unite.AI

FEBRUARY 27, 2024

In a game of inches, communication service providers (CSPs) are looking for tools or practices to help them get ahead. With revenue in the communications services market projected to reach $337 billion in 2024, there’s inevitably a lot at stake.

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Unite.AI

APRIL 8, 2024

While AI offers unparalleled opportunities for streamlining processes , improving efficiency, and enhancing customer service , there is a fine line between automation that amplifies the customer experience – and automation that detracts from it. Simply put, relationships matter.

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IBM Journey to AI blog

FEBRUARY 1, 2024

In recent years, CBDCs have been positioned as a viable remedy to current inefficiencies in financial markets, as they can promote innovation, more effectively aid inclusion in payment systems and reduce settlement delays, costs, and counterparty risks. What are central bank digital currencies?

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IBM Journey to AI blog

JULY 12, 2023

Our longstanding partnership with Adobe allows us to offer an unparalleled range of services to meet the evolving needs of the marketing and creative community. So, what does this partnership mean in practical terms? The data foundation must also be right to address bias and ensure consistency of brand voice.

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IBM Journey to AI blog

FEBRUARY 28, 2024

They consider factors—like supplier performance or sustainability —that support long-term partnerships, advance business needs and increase purchasing power. Sourcing teams are automating processes like data analysis as well as supplier relationship management and transaction management.

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Unite.AI

OCTOBER 26, 2023

In this blog, we'll explore some of the best sales engagement platforms on the market. When leveraging Buzz's Managed Services, this rate often exceeds the average, thanks to ongoing optimization efforts by their expert team. Managed Services : Expert-led campaign management and optimization for enhanced response rates.

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IBM Journey to AI blog

NOVEMBER 8, 2023

It is with immense gratitude that I thank Ken for his leadership not only across IBM Power, but for his service to IBM in various roles spanning IP, strategy and software during his distinguished IBM career. Oracle will be releasing Oracle Database 23c on Power , as part of their next Long Term Release as reported in April 2023.

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IBM Journey to AI blog

MAY 17, 2024

Poorly run implementations of traditional or generative AI in commerce—such as models trained on inadequate or inappropriate data—lead to bad experiences that alienate consumers and businesses. This includes trust in the data, the security, the brand and the people behind the AI.

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