IBM Journey to AI blog

JANUARY 26, 2024

Programming languages have evolved toward low-code/no-code paradigms and with the emergence of generative AI, we are at a point where foundational models can generate formal code based on natural language descriptions of the tasks. Contact us at maja.curic@ibm.com , chris.van.maastricht@nl.ibm.com and tmtattis@ae.ibm.com.

Automation 250

Automation Generative AI Software Development Data Scientist 250

AWS Machine Learning Blog

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. Amazon Lex integrates with state-of-the-art contact centers including Amazon Connect, Genesys Cloud , and Amazon Chime SDK to facilitate a seamless omnichannel experience.

Chatbots 88

Chatbots Conversational AI Software Engineer Artificial Intelligence 88

Flipboard

DECEMBER 2, 2023

The next step is to endow the robot with a sense of contact-based surprise. Bjelonic says that the next step is to endow the robot with a sense of contact-based surprise, in order to encourage exploration, which is a little bit gentler than what we see here. Instead, it has to figure out how to complete the entire task from scratch.

Robotics 178

Robotics Explainability 178

AI Impacts

APRIL 15, 2024

AI assistance is welcome but its nature and extent should be disclosed. A non-exhaustive set of questions of interest, in four broad categories: Automation of wisdom What is the nature of the sort of good thinking we want to be able to automate? What are the natural institutional homes for this research in the short term?

Automation 124

Automation AI AI 124

NVIDIA

MARCH 18, 2024

Maxine production feature updates available now include: Eye Contact : The improved eye contact model provides gaze redirection with natural eye movements for deeper meeting participant engagement. Availability Learn more about NVIDIA Maxine , which is available now on NVIDIA AI Enterprise.

AI Developer 104

AI Developer AI Development Software Development AI 104

AssemblyAI

AUGUST 29, 2023

Ninety percent of contact centers handle calls faster and more efficiently after implementing a conversation AI tool. And, with recent advances in AI technology, the quality of conversation AI tools is rapidly increasing, making their impact even more significant. How does Conversation AI work? What are the top use cases for Conversation AI?

Conversational AI 147

Conversational AI AI Tools Chatbots AI 147

Google Research AI blog

MARCH 27, 2023

As we use these assistants, we are also becoming more accustomed to using natural language to accomplish tasks that we once did by hand. The virtual assistant misunderstands the request and attempts to call the incorrect contact. The lists, notes, and contacts are authored by native speakers of each language during data collection.

NLP 98

NLP Natural Language Processing Software Engineer Data Quality 98

LevelAI

FEBRUARY 5, 2024

Contact center quality assurance (QA) has traditionally been laborious and heavily reliant on manual processes. Contact centers would need armies of QA auditors to review all recorded interactions. Clearly, scaling up with hundreds of human QA specialists is an unsustainable solution for most contact centers.

Automation 52

Automation Text Analytics Natural Language Processing Generative AI 52

AWS Machine Learning Blog

MARCH 31, 2023

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. Some contact centers play automated messages to encourage the caller to leave a voicemail, visit the website, or call back later.

Automation 75

Automation Natural Language Processing Conversational AI NLP 75

IBM Journey to AI blog

APRIL 24, 2024

LLMs accept and respond to natural-language instructions, which means developers don’t have to write any code to program LLM-powered apps. Instead, they can write system prompts, natural-language instructions that tell the AI model what to do. Breaking down how the remoteli.io For example, the remoteli.io

LLM 218

LLM Large Language Models Chatbots Artificial Intelligence 218

LevelAI

SEPTEMBER 1, 2023

Without AI, QA is much more complex and less effective in the contact center, and it’s exceedingly difficult for contact center leaders to analyze agent performance and identify trends and inconsistencies. Keep reading to learn about some common QA challenges contact center leaders face — and how you can overcome them with AI.

Auto-complete 52

Auto-complete Automation AI AI 52

AWS Machine Learning Blog

MARCH 1, 2024

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics.

Automation 90

Automation Chatbots ML Conversational AI 90

Chatbots Life

MARCH 16, 2023

8 reasons why Conversational AI is important for contact center automation in 2022 — Technoscriptz A contact center is an integral part of a business. Contact center automation (CCA) with conversational AI is an intrinsic part of every contact center, regardless of size.

Conversational AI 52

Conversational AI Automation Natural Language Processing AI 52

LevelAI

MAY 9, 2024

The contact center is a dynamic environment where agents handle numerous complex customer inquiries each day. Non-visibility of Managers: In the traditional contact center, managers often operate in the dark when it comes to live calls. The Result? We’re seeing a ~10% drop (almost half a minute).”

AI 52

AI AI Generative AI LLM 52

Marktechpost

MAY 17, 2024

Having an assistant who is aware of when to contact customers is like having your very own personal helper. Using natural language processing (NLP) and an advanced language model, it can quickly and accurately describe properties in a way that is both compelling and free of grammar mistakes.

AI Tools 107

AI Tools Artificial Intelligence Artificial Intelligence Natural Language Processing 107

IBM Journey to AI blog

FEBRUARY 15, 2024

The product uses bleeding edge technology to isolate and understand the human voice in noisy conditions while simultaneously supporting a natural, free-flowing conversation between the customer placing the order and the voice agent.

Chatbots 220

Chatbots AI AI Large Language Models 220

Natural Language Processing @ Sapienza

FEBRUARY 6, 2024

IMPORTANT (bis): Note that the course has been renamed into Multilingual Natural Language Processing (if you have NLP in your plan and want to attend my course, please contact me at [surname]@diag.uniroma1.it). Class hours are: TBD, DIAG, via Ariosto 25 IMPORTANT: The current lecture model is in-person attendance.

Neural Network 52

Neural Network Natural Language Processing Large Language Models NLP 52

LevelAI

MARCH 23, 2023

When customers call in to your company’s contact center, there is already something on their mind they wish to accomplish– a reason for their outreach. At the contact center level, there are many benefits. But can knowing NLU intent at the contact center offer other types of business benefits that serve the larger organization?

ML Engineer 52

ML Engineer Machine Learning ML AI 52

LevelAI

AUGUST 9, 2023

The contact center is often the first or even only source of connection with the customer that a brand has, and first impressions matter. Delivering a great contact center experience for the customer is crucial to retaining customers and maintaining a long-term positive brand image. and use your data to evaluate. REQUEST DEMO

Black Box AI 52

Black Box AI Natural Language Processing Automation NLP 52

IBM Journey to AI blog

AUGUST 2, 2023

Problems at the IT Helpdesk My favorite aspect of the IT contact center was employing creative problem-solving to find new technical solutions. They lacked the human-nature ability to invent a new solution, and rather, implemented a dependable step-by-step set of instructions until a solution was found.

Conversational AI 177

Conversational AI Chatbots Automation Natural Language Processing 177

Unite.AI

JUNE 12, 2023

Chatbots using internet content to teach themselves how to communicate naturally tend to showcase even more extreme biases. They can also automatically dial phone numbers or contact victims directly on interactive chat platforms. In 2016, Microsoft debuted a chatbot named Tay that learned to mimic social media posts.

AI Chatbots 352

AI Chatbots Chatbots AI AI 352

Marktechpost

JANUARY 17, 2024

The result is an experience where generated answers demand extensive copying and pasting, introducing inefficiencies and detracting from the user-friendly nature of coding with language models. Developers have the liberty to review meticulously and either accept or reject all proposed edits before they make contact with the codebase.

Large Language Models 102

Large Language Models ChatGPT Artificial Intelligence Artificial Intelligence 102

LevelAI

AUGUST 1, 2023

Although instrumental in decision-making, BI tools were limited in their scope, mostly neglecting the vast pools of unstructured data that organizations amass – especially in the contact center. Let’s dive into what we’re hearing most from contact center leaders.

Business Intelligence 52

Business Intelligence Natural Language Processing Large Language Models Automation 52

AWS Machine Learning Blog

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. We end by explaining how contact centers can keep AI models up to date using Talkdesk AI Trainer.

Conversational AI 67

Conversational AI Chatbots Automation Natural Language Processing 67

IBM Journey to AI blog

FEBRUARY 12, 2024

That extended the responsibilities of contact centers and social media or PR teams to respond in real-time. Chatbots using generative AI and natural language processing will encourage more customers to use self-service tools for their simplest problems.

Natural Language Processing 244

Natural Language Processing Generative AI Artificial Intelligence Artificial Intelligence 244

Marktechpost

DECEMBER 16, 2023

The app, powered by MedLM, employs natural language processing to convert clinician-patient conversations into draft medical notes, complying with healthcare regulations. MedLM in collaboration with HCA Healthcare, where the technology is integrated into Augmedix’s platform.

Natural Language Processing 110

Natural Language Processing Large Language Models Generative AI AI 110

Topbots

OCTOBER 31, 2023

However, conversational agents are becoming more natural and human-like, while consumers are becoming more open to interactions with AI if it allows them to get quick and high-quality service. Now, let’s delve deeper into conversational agents and AI-powered contact centers as the most prominent examples of AI application in customer support.

Conversational AI 64

Conversational AI Generative AI Chatbots AI 64

IBM Journey to AI blog

JANUARY 18, 2024

The latest artificial intelligence (AI) chatbots , also known as intelligent virtual assistants or virtual agents, not only understand natural conversations thanks to advanced language models but also proactively automate various tasks using conversational AI technology. ” The advantages of chatbots surround us.

Chatbots 225

Chatbots Automation AI Chatbots Natural Language Processing 225

IBM Journey to AI blog

JANUARY 19, 2024

Together, these documents help ensure businesses are prepared to face a variety of threats including power outages, ransomware and malware attacks, natural disasters and many more. Additionally, the high-profile nature of cyberattacks, lengthy downtime, or human-error-related interruptions can cause customers and investors to flee.

Categorization 236

Categorization 236

The Stanford AI Lab Blog

NOVEMBER 5, 2021

The 2021 Conference on Empirical Methods in Natural Language Processing (EMNLP 2021) will take place next week, colocated with CoNLL 2021. Feel free to reach out to the contact authors directly to learn more about the work that’s happening at Stanford! Wang, Julia White, Jesse Mu, Noah D.

Natural Language Processing 40

Natural Language Processing Data Integration NLP AI 40

Unite.AI

OCTOBER 14, 2023

Through the use of machine learning techniques, it's able to create natural-sounding audio that is indistinguishable from human speech. Future is the newest version of WellSaid that sounds more natural and has dynamic features like pauses, pace adjustment, and volume of words and phrases. Change the pronunciation of individual words.

AI 276

AI AI Artificial Intelligence Artificial Intelligence 276

Chatbots Life

MAY 11, 2023

ChatGPT and WhatsApp Bot Integration: The combination of ChatGPT, an AI-powered conversational platform utilizing machine learning and natural language processing, and WhatsApp, a widely-used messaging app with over 2 billion active users globally, has resulted in an innovative solution for customer support.

ChatGPT 98

ChatGPT Natural Language Processing Conversational AI Chatbots 98

Marktechpost

AUGUST 27, 2023

These techniques of speech and facial recognition fall under a broad category of Natural Language Processing. These researchers aim to embed a strong communicating body which is the most natural way to communicate with others. The main advantage of this model would be the non-direct contact.

Natural Language Processing 98

Natural Language Processing Artificial Intelligence Artificial Intelligence Algorithm 98

Flipboard

AUGUST 6, 2023

It allows users to explain and generate code, fix errors, summarize content, and even generate entire notebooks from natural language prompts. Importantly, Jupyter AI respects user data privacy and only contacts LLMs when requested, never reading or transmitting data without explicit consent.

Artificial Intelligence 113

Artificial Intelligence Artificial Intelligence Metadata Large Language Models 113

AssemblyAI

FEBRUARY 22, 2024

This makes highly accurate call transcription a natural starting point for most product teams at call tracking solutions. The best Speech-to-Text APIs can transcribe real-time and asynchronous audio and video streams at near-human-level accuracy.

Large Language Models 147

Large Language Models AI AI Conversational AI 147

IBM Journey to AI blog

JANUARY 29, 2024

Where other types of plans might focus on one specific aspect of recovery and interruption prevention (such as a natural disaster or cyberattack), BCPs take a broad approach and aim to ensure an organization can face as broad a range of threats as possible.

Categorization 223

Categorization 223

Natural Language Processing @ Sapienza

FEBRUARY 14, 2023

If you have the former Natural Language Processing course in your curriculum and wish to pass my new multilingual NLP course instead (same programme), just contact me at @diag.uniroma1.it All courses (including multilingual NLP) will start on Feb 27th, so NLP will start on Feb 28th.

Natural Language Processing 40

Natural Language Processing NLP 40