AI/ML-driven actionable insights and themes for Amazon third-party sellers using AWS
MARCH 7, 2023
The Amazon International Seller Growth (ISG) team runs the CSBA (Customer Service by Amazon) program that supports over 200,000 third-party Merchant Fulfilled Network (MFN) sellers. This post presents a solution that uses a workflow and AWS AI and machine learning (ML) services to provide actionable insights based on those transcripts.
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