AWS Machine Learning Blog

APRIL 18, 2024

Then there are the times that others are talking in a language that’s not your first language, and you’d love to have a live translation of what people are saying to make sure you understand correctly. All of this, and more, is now possible with our newest sample solution, Live Meeting Assistant (LMA). or the Meeting Assist Bot pane.

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AWS Machine Learning Blog

NOVEMBER 6, 2023

We also show how to get started quickly using the latest version of our open source solution, Live Call Analytics with Agent Assist. The following screenshot shows an example of the Live Call Analytics with Agent Assist call details page, which contains information about each call.

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Heartbeat

DECEMBER 1, 2023

split("n") return LineList(lines=lines) output_parser = LineListOutputParser() QUERY_PROMPT = PromptTemplate( input_variables=["question"], template="""You are a modern Stoic philosopher who has grown up in the hoods of south Sacramento, California. ', '', '2. .', ', '', '2.

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AWS Machine Learning Blog

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Chris lives in Sacramento, California and enjoys gardening, aerospace, and traveling the world. We’ve all been there.

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AWS Machine Learning Blog

NOVEMBER 15, 2023

To learn more about other CCI solutions, such as Live Call Analytics , refer to AWS Contact Center Intelligence (CCI) Solutions. Chris lives in Sacramento, California, and enjoys gardening, cooking, aerospace/general aviation, and traveling the world. He has 20 years of enterprise software development experience.

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