services 
IBM Journey to AI blog
FEBRUARY 16, 2024
In many organizations, but not all, customer service is treated as part of the customer experience. So what are the key differences in customer service vs. customer experience? Alternatively, customer service refers to the actions that an organization takes to ensure that customers are satisfied with their products post-purchase.
Analytics Vidhya
FEBRUARY 28, 2024
In just its first month, the AI chatbot has transformed customer service operations, handling the workload equivalent to 700 full-time agents.
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IBM Journey to AI blog
NOVEMBER 14, 2023
In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.
IBM Journey to AI blog
MARCH 25, 2024
For other financial services firms outside of the insurance sector, property accepted as loan security might face climate-related risks as well. Many financial services firms will have to re-evaluate a significant portfolio of investments across the stock market. Financial services firms can use the tool for “what if?”
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For 12 years Dresner Advisory Services has run analysis on the importance of business intelligence, and the different providers of embedded BI solutions. BI Defined. Business intelligence is the technological capability to include BI features and functions as an inherent part of another application.
IBM Journey to AI blog
SEPTEMBER 8, 2023
3 ways Generative AI can improve your customer service It can feel challenging to know where to get started with AI and how to prove its value. Customer service is one area that presents immediate opportunities for AI to truly transform your customer experience. Let’s explore what you should consider and how to get started.
IBM Journey to AI blog
DECEMBER 13, 2023
Conducting the best customer service strategy today requires organizations to invest in several customer service types. Customer service is an integral part of the customer experience. Maintaining a call center or help desk of customer service representatives who await phone calls can be expensive.
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According to the 2020 Dresner Embedded Business Intelligence Market Study, embedded business intelligence is crucial for application success. This report explores the current state of BI and why application teams are increasingly choosing an embedded solution.
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Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities.
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In its 2020 Embedded BI Market Study, Dresner Advisory Services continues to identify the importance of embedded analytics in technologies and initiatives strategic to business intelligence. Which sophisticated analytics capabilities can give your application a competitive edge?
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Organizations look to embedded analytics to provide greater self-service for users, introduce AI capabilities, offer better insight into data, and provide customizable dashboards that present data in a visually pleasing, easy-to-access format.
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The sample included 1,931 knowledge workers, or end users, from financial services, healthcare, and manufacturing who are familiar with the analytics tools within their applications.
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Why do some embedded analytics projects succeed while others fail? We surveyed 500+ application teams embedding analytics to find out which analytics features actually move the needle. Read the 6th annual State of Embedded Analytics Report to discover new best practices. Brought to you by Logi Analytics.
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Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.
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Many application teams leave embedded analytics to languish until something—an unhappy customer, plummeting revenue, a spike in customer churn—demands change. But by then, it may be too late. In this White Paper, Logi Analytics has identified 5 tell-tale signs your project is moving from “nice to have” to “needed yesterday.".
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