Deon Nicholas, Co-Founder & CEO of Forethought – Interview Series
Unite.AI
JUNE 15, 2023
Well, we also Triage, which is the name of our second product, route issues, tag them, make sure they get to the right agent in the right channel, the right time, so you can deploy that. I think that was big, and layoffs and everything, and just the whole world shifted. But then that automation only handles 50% of issues, so to speak.
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