Unite.AI

NOVEMBER 23, 2023

A study by CCW Digital reveals that up to 62% of contact centers are looking into investing in automation and AI. This presents an ideal opportunity for contact center leaders to explore various technologies to find what best aligns with their objectives and meets their customers' needs.

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IBM Journey to AI blog

MAY 7, 2024

Contact your IBM representative or IBM Business Partner® to schedule a maturity assessment or an in-depth conversation. Learn more about IBM Talent Optimizers with IBM Watson The post Revolutionize your talent acquisition strategy: How AI can help you find the right candidates faster appeared first on IBM Blog.

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Artificial Intelligence Artificial Intelligence Data Analysis AI 150

IBM Journey to AI blog

MAY 7, 2024

Learn more about IBM Concierge Platinum To learn more about the IBM Concierge Platinum Program, contact Bill Singleton (Vice President, Cloud Deployment & Onboarding), Paula Duggan (Client Partnership Executive, IBM Cloud Concierge Platinum Program) and Bryan Daniel (Cloud Solutions Architect, IBM Cloud Concierge Platinum Program).

Automation 157

Automation 157

IBM Journey to AI blog

NOVEMBER 6, 2023

Enterprises should create personalized experiences for SMBs based on qualitative and quantitative data As SMBs become more cautious about their spending, the enterprises that serve them must drive value through increased personalization. Conversational AI solutions can reduce call wait time by 30% and produce up to a 370% three-year ROI.

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Generative AI AI AI Categorization 277

Aiiot Talk

JULY 7, 2023

Set Up a Fraud Alert Next, it’s a good idea to contact one of the three credit bureaus — Equifax, Experian and TransUnion — to place a fraud alert on your credit report. You don’t have to contact all three bureaus, either. Unlike a fraud alert, you’ll have to contact each credit bureau individually to freeze your credit.

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Robotics Data Quality Artificial Intelligence Artificial Intelligence 130

LevelAI

APRIL 1, 2024

To do that, organizations need to start thinking about what the future of call centers looks like and take proactive steps to ensure they can keep pace — or, better yet, get there before their competitors do. This trend is set to revolutionize contact center operations in myriad ways.

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Data Scarcity Generative AI Automation AI Tools 52

Flipboard

DECEMBER 2, 2023

The next step is to endow the robot with a sense of contact-based surprise. For the door-opening task, the robot is instructed to be curious about the position of the door handle, while for the package-grasping task, the robot is told to be curious about the motion and location of the package.

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Robotics Explainability 178

IBM Journey to AI blog

JANUARY 3, 2024

But what about in the world of voice? So much attention has been given to LLMs as a catalyst for enhanced generative AI chat capabilities that not many are talking about how it can be applied to voice-based conversational experiences. We can go on and on about how great these models are, but what it really comes down to is performance.

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LevelAI

SEPTEMBER 13, 2023

“This designation underscores our commitment to pushing the boundaries of AI technology, including Generative AI and contact center-specific Large Language Models to benefit contact centers and their customers. Level AI’s suite of advanced AI applications has already been making waves in the contact center industry.

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LLM Large Language Models Automation AI 105

Ehud Reiter

MARCH 25, 2024

Around 20 years ago, I was asked for a long-term “grand challenge” vision, and suggested building systems that helped members of the public understand complex information about themselves, especially medical information. Feel free to contact me if you’re interested! ChatGPT made some mistakes in the summaries.

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Explainability ChatGPT Computer Scientist NLP 124

AI Impacts

APRIL 15, 2024

People systematically make better, wiser choices when they understand more about issues, and when they are advised by deep and wise thinking. For more information about what we have in mind, see some of the suggested essay prompts or the FAQ below. Scope To enter, please submit a link to a piece of writing, not published before 2024.

Automation 124

Automation AI AI 124

Flipboard

JUNE 20, 2023

They move about a space, touch things, sit on chairs, or sleep on beds. Given an empty floor plan and a human motion sequence, MIME predicts the furniture that will come into contact with the human. They partition the motion into contact and non-contact snippets to condition the 3D scene creation for human motion.

Auto-complete 106

Auto-complete Generative AI AI Modeling AI Tools 106

Flipboard

APRIL 19, 2023

It was only listed for one week, and out of the 50 people who contacted me about it, five proposed bids. We crafted a Chrome extension and received $1,000 worth of pre-orders within 24 hours. Last week, I sold it on Acquire. I'm an …

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ChatGPT Artificial Intelligence Artificial Intelligence Machine Learning 123

Flipboard

SEPTEMBER 5, 2023

Generative AI could be a revolution in health care — but along the way, it will have to address concerns about whether tools meet standards of safety, privacy, equity, and practicality.   But while enthusiasm for generative AI is high and research is booming, it’s just starting to gain a toehold in clinical settings.

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Generative AI Large Language Models Deep Learning AI 177

Unite.AI

NOVEMBER 14, 2023

AI might be about to change that — if we can use it well. The conversation about using AI for this purpose is only growing louder. Improving Writing and Recordkeeping Medical professionals can use AI to dictate their notes about each visit on a tablet or computer. How Much Money Could AI Save? healthcare spending.

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Artificial Intelligence Artificial Intelligence AI AI 382

AssemblyAI

AUGUST 29, 2023

Ninety percent of contact centers handle calls faster and more efficiently after implementing a conversation AI tool. This article examines each of these questions about Conversation AI, before looking at the best way to get started building a conversation AI tool or feature. Interested in learning more about Conversation AI?

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Conversational AI AI Tools Chatbots AI 147

Towards AI

FEBRUARY 22, 2024

Good Contact Management: Effective contact storing and organizing, including notes, attachments, and relationships. Generous Storage: The free plan offers 2,000 contacts, and paid plans have high storage limits. Capsule CRM AI FEATURES Pros: Easy to Use: Simple interface with a short learning curve, perfect for beginners.

Automation 90

Automation Auto-complete AI AI 90

IBM Journey to AI blog

MAY 9, 2023

These events can provide a wealth of information about what’s actually happening across your business at any moment in time. For more information, please visit the IBM Event Automation website or contact your local IBM representative or IBM Business Partner.

Automation 265

Automation Business Intelligence 265

NVIDIA

MARCH 18, 2024

Maxine production feature updates available now include: Eye Contact : The improved eye contact model provides gaze redirection with natural eye movements for deeper meeting participant engagement. Availability Learn more about NVIDIA Maxine , which is available now on NVIDIA AI Enterprise.

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AI Developer AI Development Software Development AI 105

Unite.AI

JULY 28, 2023

They minimize the chance that the sensors will come in contact with the object, limiting the system’s sensing ability. High-resolution touch sensors that provide information about texture are extremely difficult to simulate and are prohibitively expensive, making it challenging to use them in real-world experiments.

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Robotics Explainability 246

AI News

APRIL 4, 2024

A recent survey reveals that CMOs around the world are optimistic and confident about GenAI’s future ability to enhance productivity and create competitive advantage. But the AI is creating its responses based on data about me that’s been scattered across the brand’s multiple systems. What results do you expect to achieve?

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Data Quality Generative AI AI Strategy AI Tools 213

Unite.AI

OCTOBER 26, 2023

These platforms are not just about managing contacts or tracking sales; they represent a holistic approach to engaging with prospects and customers in a more personalized and efficient manner. Key Features: Account and Contact Management : Maintains comprehensive records of customer accounts and interactions.

Automation 162

Automation Auto-complete Data Analysis Natural Language Processing 162

AssemblyAI

MAY 4, 2023

Learn more about Conformer-1 Data security and privacy are a top priority for Marvin. Customers rely on the platform to process hundreds of hours of research data and interviews, often about confidential topics. Want to learn more about building AI-powered tools? Contact our sales team of AI experts. Schedule time now

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Large Language Models Data Analysis AI AI 275

Unite.AI

APRIL 2, 2024

It's helpful for learning about topics in a way that's different from reading a textbook. It's about 85% accurate, so sometimes its responses may not be entirely accurate. AI can even analyze your eye contact patterns, highlighting sections where you might be disengaged from the audience.

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Artificial Intelligence Artificial Intelligence ChatGPT AI Tools 288

AI Weekly

MARCH 28, 2024

There is a huge amount of interest and enthusiasm about the potential for artificial intelligence to turbocharge how healthcare is delivered, expanding the life chances of billions. ibm.com Robotics Robotic face makes eye contact What would you do if you walked up to a robot with a human-like head and it smiled at you first?

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Robotics Large Language Models Artificial Intelligence Artificial Intelligence 205

AWS Machine Learning Blog

MARCH 1, 2024

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics.

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Automation Chatbots ML Conversational AI 94

AWS Machine Learning Blog

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. Amazon Lex integrates with state-of-the-art contact centers including Amazon Connect, Genesys Cloud , and Amazon Chime SDK to facilitate a seamless omnichannel experience.

Chatbots 92

Chatbots Conversational AI Software Engineer Artificial Intelligence 92

AssemblyAI

NOVEMBER 30, 2023

  Additional endpoints can also generate action items following a phone call, or provide answers to specific questions about agent-customer interactions.  AI-powered call analytics use Speech AI models to automate previously manual processes and serve intelligent, actionable insights to companies.

Large Language Models 147

Large Language Models AI Tools Data Analysis AI 147

LevelAI

NOVEMBER 27, 2023

Insights from a Customer Service & Experience Leader About Growing A Successful Career in CS In a recent event, Matthew Caron, VP of CX and Onboarding at OpenTable, shared invaluable insights on career growth and team management in the contact center space. Get a free demo today! Your customers will thank you for it!

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AI AI 52

IBM Journey to AI blog

JANUARY 26, 2024

Overgrown trees that came into contact with a power line. In addition, poorly managed vegetation poses a fire risk when it contacts transmission lines. Learn more about vegetation management The post What is vegetation management? What caused the blackout? Vegetation management aims to mitigate these risks.

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Automation AI AI 174

Aiiot Talk

APRIL 30, 2024

Then, ensure there are rules about how team members can and cannot use AI. Then, you can forward the message to your IT department or even directly contact someone at the brand mentioned in the email. The best way to mitigate data leak risks is to teach content marketers how many AI tools work.

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AI Tools Artificial Intelligence Artificial Intelligence ChatGPT 245

IBM Journey to AI blog

FEBRUARY 12, 2024

The Internet and rise of e-commerce It is no overstatement to say the Internet changed everything about business. Consumers could learn about new products and services without leaving their homes or turning on the TV. That extended the responsibilities of contact centers and social media or PR teams to respond in real-time.

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Natural Language Processing Generative AI Artificial Intelligence Artificial Intelligence 256

IBM Journey to AI blog

MAY 23, 2023

The Code Engine experience is designed so that you could focus on writing code and not worry about the infrastructure that is needed to host it. All these workloads can seamlessly work together because they are all hosted within the same Kubernetes infrastructure. Prerequisites Appropriate permissions to use the IBM Cloud Code Engine service.

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IBM Journey to AI blog

MAY 23, 2023

Contact your IBM account team to obtain a copy of the AUP report. Learn more Learn more about IBM Cloud® compliance programs Learn more about IBM Cloud for Financial Services® The post IBM Cloud releases 2023 IBM Cloud for Financial Services Agreed-Upon Procedures (AUP) Report appeared first on IBM Blog.

Automation 174

Automation 174

IBM Journey to AI blog

DECEMBER 4, 2023

In a new case study featuring IBM, Gartner talks about how to establish a governance framework to streamline the process of detecting and managing technology ethics concerns in AI projects. The Board recently published its point of view on foundation models addressing the risks that generative AI poses. and/or its affiliates in the U.S.

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AI AI Metadata Explainable AI 206

LevelAI

MAY 9, 2024

The contact center is a dynamic environment where agents handle numerous complex customer inquiries each day. Non-visibility of Managers: In the traditional contact center, managers often operate in the dark when it comes to live calls. Here’s what the agent of a large financial company has to say about “Chat with KB.”

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AI AI Generative AI LLM 52