IBM Journey to AI blog

DECEMBER 4, 2023

This approach can accelerate speed-to-market by providing enhanced capabilities for developing innovative products and services, facilitating business growth and improving the overall customer experience in their interactions with the company.

Generative AI 141

Generative AI Explainability AI AI 141

AssemblyAI

NOVEMBER 30, 2023

Customer conversational data offers a wealth of insights that often sit untouched by most companies. AI-powered call analytics use Speech AI models to automate previously manual processes and serve intelligent, actionable insights to companies.

Large Language Models 147

Large Language Models AI Tools Data Analysis AI 147

Unite.AI

OCTOBER 26, 2023

These platforms are not just about managing contacts or tracking sales; they represent a holistic approach to engaging with prospects and customers in a more personalized and efficient manner. Key Features: Account and Contact Management : Maintains comprehensive records of customer accounts and interactions.

Automation 162

Automation Auto-complete Data Analysis Natural Language Processing 162

Flipboard

JUNE 20, 2023

today introduced its contact center large language model (LLM), with a 30-billion-parameter capacity, along with a generative AI suite designed to enhance agent performance. The company claims that in contrast to models like GPT, its proprietary LLM is … Conversation intelligence platform Observe.ai

LLM 126

LLM Generative AI Large Language Models AI 126

Towards AI

FEBRUARY 22, 2024

Competitive Advantage: It helps companies stay ahead of the curve by leveraging AI-powered insights and automation. Understand The Company: Choose a vendor with a solid reputation and strong customer support. Good Contact Management: Effective contact storing and organizing, including notes, attachments, and relationships.

Automation 90

Automation Auto-complete AI AI 90

Aiiot Talk

JULY 7, 2023

Now that dozens if not hundreds of companies have your data, these breaches can affect your personal security. Set Up a Fraud Alert Next, it’s a good idea to contact one of the three credit bureaus — Equifax, Experian and TransUnion — to place a fraud alert on your credit report. You don’t have to contact all three bureaus, either.

Robotics 130

Robotics Data Quality Artificial Intelligence Artificial Intelligence 130

AssemblyAI

MAY 4, 2023

Companies need trained researchers to dig deep and understand customers’ biggest pain points in order to compete in today’s hypercompetitive markets. Contact our sales team of AI experts. Customers rely on the platform to process hundreds of hours of research data and interviews, often about confidential topics.

Large Language Models 275

Large Language Models Data Analysis AI AI 275

Flipboard

SEPTEMBER 5, 2023

Health care leaders and technology companies are investing heavily in large language models, a powerful class of deep learning models that are trained on vast troves of data.   Please contact Casey Ross and Katie Palmer with any questions, comments, or additions to this tool at casey.ross@statnews.com and katie.palmer@statnews.com.

Generative AI 177

Generative AI Large Language Models Deep Learning AI 177

AssemblyAI

AUGUST 29, 2023

Ninety percent of contact centers handle calls faster and more efficiently after implementing a conversation AI tool. Other companies across industries integrate Conversation AI tools to increase resource and cost efficiency, increase sales and customer engagement and satisfaction, and to more easily scale services.

Conversational AI 147

Conversational AI AI Tools Chatbots AI 147

IBM Journey to AI blog

DECEMBER 4, 2023

IBM’s governance framework is built around four core roles within the company: The Policy Advisory Committee: senior global leaders who provide oversight of the AI Ethics Board and help to establish the company’s strategy and risk tolerance.

AI 206

AI AI Metadata Explainable AI 206

LevelAI

SEPTEMBER 13, 2023

Gartner, a leading global research and advisory firm, annually selects a handful of technology companies as “Cool Vendors” based on their ability to bring unique and disruptive solutions to market. Level AI’s suite of advanced AI applications has already been making waves in the contact center industry.

LLM 105

LLM Large Language Models Automation AI 105

Unite.AI

APRIL 25, 2024

As an industrial AI-oriented investor, I have witnessed how many companies in the field are increasingly embracing automation and data-driven decision-making, and how their approach may vary based on both what the corporation needs and the resources they have available.

AI 130

AI AI Robotics Artificial Intelligence 130

IBM Journey to AI blog

MARCH 29, 2024

The company recognized the need for a strong skills foundation, empowering its workforce to develop talents and explore new career opportunities within the organization. To find out more, contact an IBM representative today and discover how our solutions can drive your organization’s success.

Artificial Intelligence 111

Artificial Intelligence Artificial Intelligence AI AI 111

LevelAI

APRIL 1, 2024

On the flipside, since customers are willing to pay a 16% price premium with companies that deliver great customer experiences, smart organizations are doing everything they can to ensure that customers are happy every time they engage with their brands. This trend is set to revolutionize contact center operations in myriad ways.

Data Scarcity 52

Data Scarcity Generative AI Automation AI Tools 52

LevelAI

NOVEMBER 8, 2023

Introduction: In the realm of contact centers, data is a gold mine waiting to be unlocked. Challenges: Navigating the Data Dilemma The company faced a conundrum – how to harness its contact center data effectively. They also wanted to improve their quality assurance (QA) scoring system.

AI 52

AI AI Generative AI Automation 52

AssemblyAI

DECEMBER 3, 2023

Think of all the knowledge that exists within a company's virtual meetings, for example. Or podcast and video data on the internet, phone calls into a small business or large contact centers, or even the ability to interact with machines using your voice. There is a tremendous amount of information embedded within human speech.

AI Modeling 294

AI Modeling Auto-classification Neural Network AI 294

LevelAI

OCTOBER 19, 2023

One company, in particular, took a leap forward to meet its cost reduction and quality improvement targets. Here’s a closer look at how Level AI’s innovative contact center automation solutions transformed their operations and customer service efficiency. It was a tall order, and the pressure was on to deliver.

Automation 59

Automation AI AI Explainability 59

Unite.AI

JUNE 29, 2023

In this article, I will be sharing a variety of strategies that tech companies and startups can use to fuel innovation and reduce expenses through the smart application of Google's AI technologies. Check out this article for great examples of why tech companies opt for Google Cloud's Speech APIs.

ML 262

ML AI AI Machine Learning 262

IBM Journey to AI blog

MARCH 29, 2024

Customer retention must be a top priority for leaders of any company wanting to remain competitive. An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers. Not every customer will contact a company directly.

Natural Language Processing 162

Natural Language Processing Artificial Intelligence Artificial Intelligence Generative AI 162

IBM Journey to AI blog

OCTOBER 24, 2023

An international manufacturing company needed to improve asset management and cost allocation processes. Join the ranks of successful companies across industries who have optimized cloud investments, fueled innovation and driven growth. Contact us today to embark on a secure and future-proof path for your business.

DevOps 209

DevOps Automation 209

IBM Journey to AI blog

FEBRUARY 12, 2024

Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Here are seven customer experience trends that can help business leaders elevate their companies and improve their CX strategies. A company that has a consistent omnichannel strategy is Disney.

Generative AI 193

Generative AI Artificial Intelligence Artificial Intelligence AI 193

LevelAI

SEPTEMBER 1, 2023

To compete in today’s dynamic, customer-centric environment, businesses must implement contact center quality assurance (QA) programs that utilize the latest artificial intelligence (AI) technologies and workflows. AI-driven QA is still an emerging area of focus, making it a powerful differentiator for companies that seize the opportunity.

Auto-complete 52

Auto-complete AI AI Automation 52

AssemblyAI

FEBRUARY 22, 2024

We’ll also explore some of the top call tracking companies that have already built AI-powered call tracking tools for their platforms—and achieved impressive results. The company also needed to apply PII Redaction to each transcript to meet the compliance and regulatory requirements of its customers.

Large Language Models 147

Large Language Models AI AI Conversational AI 147

Flipboard

DECEMBER 2, 2023

The next step is to endow the robot with a sense of contact-based surprise. Bjelonic says that the next step is to endow the robot with a sense of contact-based surprise, in order to encourage exploration, which is a little bit gentler than what we see here. Instead, it has to figure out how to complete the entire task from scratch.

Robotics 178

Robotics Explainability 178

IBM Journey to AI blog

JANUARY 19, 2024

Last year, companies spent USD 219 billion on cybersecurity and solutions alone, a 12% increase from 2022, according to a recent report by the International Data Corporation (IDC) (link resides outside ibm.com). Disaster recovery plans (DRPs) are detailed documents describing how companies will respond to different types of disasters.

Categorization 250

Categorization 250

Aiiot Talk

APRIL 30, 2024

Data leaks happen when information exposure occurs without the permission of the person who owns or provides those details to a company. Then, you can forward the message to your IT department or even directly contact someone at the brand mentioned in the email.

AI Tools 245

AI Tools Artificial Intelligence Artificial Intelligence ChatGPT 245

NVIDIA

MARCH 18, 2024

Maxine production feature updates available now include: Eye Contact : The improved eye contact model provides gaze redirection with natural eye movements for deeper meeting participant engagement. Availability Learn more about NVIDIA Maxine , which is available now on NVIDIA AI Enterprise.

AI Developer 105

AI Developer AI Development Software Development AI 105

AI News

MAY 25, 2023

Lucy is designed to unlock and harness the vast knowledge residing within a company’s data repositories, regardless of format or source. We re-envisioned what knowledge discovery means for large companies,” says Frederickson. Lucy 4, our latest version, is very exciting for us.

Big Data 164

Big Data AI AI Explainability 164

NVIDIA

AUGUST 8, 2023

Advanced, real-time Maxine features — such as Background Noise Removal, Super Resolution and Eye Contact — allow remote users to enhance interpersonal communication experiences. Two features of Maxine — Eye Contact and Live Portrait — are now available in production releases on the NVIDIA AI Enterprise software platform.

Auto-complete 94

Auto-complete Software Development AI AI 94

LevelAI

SEPTEMBER 1, 2023

Research shows customers are more than twice as likely to continue supporting companies when they solve problems quickly. Without AI, QA is much more complex and less effective in the contact center, and it’s exceedingly difficult for contact center leaders to analyze agent performance and identify trends and inconsistencies.

Auto-complete 52

Auto-complete Automation AI AI 52

AssemblyAI

JUNE 1, 2023

Previously, companies had to manually sift through this data and attempt to locate meaningful bits of insights–if they touched the data at all. This percentage gap creates a huge market need for AI-powered Conversation Intelligence platforms that help companies more easily and efficiently manage and process this data.

AI Modeling 130

AI Modeling Large Language Models AI AI 130

LevelAI

FEBRUARY 5, 2024

Contact center quality assurance (QA) has traditionally been laborious and heavily reliant on manual processes. QA managers painstakingly review call recordings, checking them against checklists or scorecards to ensure adherence to company quality standards. However, this approach is inherently time-consuming and resource-intensive.

Automation 52

Automation Text Analytics Natural Language Processing Generative AI 52

IBM Journey to AI blog

JANUARY 22, 2024

Any company operating in the EU or handling EU residents’ data must adhere to GDPR requirements. Organizations must uphold these rights and principles, but the GDPR leaves some room for each company to decide how. The company regularly monitors the activity of EEA residents, such as by using tracking cookies.

Automation 221

Automation Explainability 221

LevelAI

OCTOBER 20, 2023

Facing persistent challenges in their quality assurance (QA) processes, this e-commerce giant embarked on a journey to overhaul their contact center QA approach. In this case study, we will dive into their pain points, objectives, and the critical factors that shaped their decision-making when selecting a contact center QA platform.

Metadata 59

Metadata Automation AI AI 59

IBM Journey to AI blog

FEBRUARY 12, 2024

Today, providing a positive customer experience is more of a challenge, or more of a critical need, for companies. Being able to sell directly to customers meant many of these companies had, for the first time, direct relationships with those end users. Customer needs changed. Customer retention is difficult to keep high.

Natural Language Processing 256

Natural Language Processing Generative AI Artificial Intelligence Artificial Intelligence 256

Unite.AI

JUNE 12, 2023

If companies aren’t careful when building and deploying these bots, they may accidentally lead to similar situations. They can also automatically dial phone numbers or contact victims directly on interactive chat platforms. In 2016, Microsoft debuted a chatbot named Tay that learned to mimic social media posts.

AI Chatbots 352

AI Chatbots Chatbots AI AI 352