IBM Journey to AI blog

NOVEMBER 6, 2023

And with SMBs representing 44% of the US GDP , they cannot be ignored. Self-service platforms make small tasks easy: for example, SMBs should be able to update their billing information and contact information without having to contact a provider representative.

Generative AI 279

Generative AI AI AI Categorization 279

AWS Machine Learning Blog

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. Amazon Lex integrates with state-of-the-art contact centers including Amazon Connect, Genesys Cloud , and Amazon Chime SDK to facilitate a seamless omnichannel experience.

Chatbots 94

Chatbots Conversational AI Software Engineer Artificial Intelligence 94

IBM Journey to AI blog

MAY 9, 2023

For more information, please visit the IBM Event Automation website or contact your local IBM representative or IBM Business Partner. Join us for our webcast on to learn more: Accelerate your speed of business with IBM Event Automation The post Accelerate your speed of business with IBM Event Automation appeared first on IBM Blog.

Automation 268

Automation Business Intelligence 268

Flipboard

JUNE 20, 2023

Given an empty floor plan and a human motion sequence, MIME predicts the furniture that will come into contact with the human. They partition the motion into contact and non-contact snippets to condition the 3D scene creation for human motion. They estimate potential contact poses using POSA.

Auto-complete 106

Auto-complete Generative AI AI Modeling AI Tools 106

IBM Journey to AI blog

JANUARY 26, 2024

Overgrown trees that came into contact with a power line. The 2003 blackout mentioned earlier wasn’t an isolated case; in some regions, vegetation causes up to half of the power outages, and in the US, this figure reaches as high as 92% , as reported by the Federal Energy Commission. What caused the blackout?

Automation 177

Automation AI AI 177

AI Impacts

APRIL 15, 2024

from a social standpoint) If you’re not sure whether a topic would be within scope, feel free to check with us. We hope to complete shortlisting within two weeks of the submission deadline, and contact winners within four weeks of the submission deadline. Why may or may not this problem be solved “by default”?

Automation 124

Automation AI AI 124

LevelAI

MAY 9, 2024

The contact center is a dynamic environment where agents handle numerous complex customer inquiries each day. Non-visibility of Managers: In the traditional contact center, managers often operate in the dark when it comes to live calls. Probably saved us 20 minutes of having to escalate to others.” Here’s what sets us apart: 1.

AI 52

AI AI Generative AI LLM 52

IBM Journey to AI blog

MAY 23, 2023

In the example, we have used IBM Cloud Internet Services that support CNAME flattening feature to enable us to use root domain. If you own a domain or purchased one, you will most likely have access to manage DNS for that domain. A TLS / SSL certificate signed by a public certificate authority.

206

206

Unite.AI

SEPTEMBER 13, 2023

US healthcare organizations publish hundreds if not thousands of informational pages on their platforms; most are buried so deeply that patients can never actually access them. Consider, for instance, the widespread burnout afflicting the US healthcare sector of late – close to 50% of the workforce is projected to quit by 2025.

Explainability 278

Explainability Generative AI AI Tools AI 278

IBM Journey to AI blog

JANUARY 3, 2024

The modern contact center is currently dominated by rigid conversational experiences (yes, Interactive Voice Response or IVR is still the norm). So much attention has been given to LLMs as a catalyst for enhanced generative AI chat capabilities that not many are talking about how it can be applied to voice-based conversational experiences.

Generative AI 272

Generative AI Large Language Models AI AI 272

AI Weekly

MARCH 28, 2024

therobotreport.com Applied use cases US farms are making an urgent push into AI. ibm.com Robotics Robotic face makes eye contact What would you do if you walked up to a robot with a human-like head and it smiled at you first? theguardian.com Amazon invests an additional $2.75 billion (€2.55

Robotics 205

Robotics Large Language Models Artificial Intelligence Artificial Intelligence 205

LevelAI

APRIL 2, 2024

The domain of Quality Assurance (QA) within contact centers has traditionally been a manual and time-intensive endeavor, primarily focused on agents directly interacting with customers. With Level AI, the future of contact center QA is bright, promising a landscape where every interaction is an opportunity for excellence.

Metadata 52

Metadata AI AI Chatbots 52

databricks

JUNE 12, 2023

Or, we can help you with a Proof-of-Concept (POC), so contact us at. Visit the GitHub reo for the IOC matching solution accelerator.

66

66

AssemblyAI

FEBRUARY 16, 2024

N'hésitez pas à me contacter pour toute question ou besoin d'information sur nos services. Hey 👋, this weekly update contains the latest info on our new product features, tutorials, and our community.

Neural Network 147

Neural Network Python Categorization Generative AI 147

IBM Journey to AI blog

OCTOBER 24, 2023

Contact us today to embark on a secure and future-proof path for your business. Unlock your organization’s full potential with IBM Consulting Embrace IBM’s FinOps and TBM services to overcome complex cloud challenges and unlock your organization’s full potential.

DevOps 212

DevOps Automation 212

AWS Machine Learning Blog

MARCH 31, 2023

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. Your call is very important to us, please stay on the line and your call will be answered in the order it was received.”

Automation 77

Automation Natural Language Processing Conversational AI NLP 77

AI News

JUNE 27, 2023

If this seems relevant to your work, then please contact ITN Business’ Programme Directors Isabella Sharp at Isabella.Sharp@itn.co.uk Nina Harrison-Bell, Head of ITN Business said: “Every day new technologies and developments in AI and Big Data seem to be entering our news feeds. or Rams Bdesha at Rams.Bdesha@itn.co.uk

Big Data 171

Big Data Responsible AI AI AI 171

IBM Journey to AI blog

MARCH 25, 2024

The global adoption of generative AI is upon us, and it’s essential for marketing organizations to understand and play in this space to stay competitive. Most of us are familiar with the term “FOMO”, or fear of missing out. There is excitement, curiosity, and a bit of angst—sometimes felt simultaneously.

Generative AI 266

Generative AI AI AI AI Tools 266

Unite.AI

JUNE 16, 2023

AI-powered robots and chatbots can take over routine tasks that involve human contact. In healthcare, AI robots can assist in minimizing human contact by performing routine tasks such as disinfection, sample collection, and drug delivery. What role can AI play in the event of another pandemic?

Robotics 264

Robotics Chatbots AI AI 264

Marktechpost

JUNE 29, 2023

By analyzing these videos, the researchers employ off-the-shelf hand-object interaction detectors to identify contact regions and track the trajectory of the wrist after contact. However, a significant challenge arises when the human presence in the scene causes a distribution shift.

Robotics 81

Robotics AI Developer AI Development Computer Vision 81

LevelAI

OCTOBER 19, 2023

Here’s a closer look at how Level AI’s innovative contact center automation solutions transformed their operations and customer service efficiency. That’s substantial for us, 20 to 25% of the call time” the director noted. .” “We think Level AI can shave off 2 to 3 minutes of the call.

Automation 59

Automation AI AI Explainability 59

AWS Machine Learning Blog

MARCH 1, 2024

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics.

Automation 97

Automation Chatbots ML Conversational AI 97

Google Research AI blog

MARCH 27, 2023

Relevant speech patterns might include revisions, disfluencies, code-mixing, and the use of structured context surrounding the user’s environment, which might include the user’s notes, smart home devices, contact lists, etc. The virtual assistant misunderstands the request and attempts to call the incorrect contact.

NLP 98

NLP Natural Language Processing Software Engineer Data Quality 98

NVIDIA

AUGUST 8, 2023

Advanced, real-time Maxine features — such as Background Noise Removal, Super Resolution and Eye Contact — allow remote users to enhance interpersonal communication experiences. In addition, Maxine can now be used for video editing. Using Maxine’s Live Portrait feature, the gemelo.ai Los Angeles-based company gemelo.ai

Auto-complete 94

Auto-complete Software Development AI AI 94

Unite.AI

APRIL 25, 2024

Startups, on the other hand, are adept at pivoting and know that several iterations are required before finding a real breakthrough, especially with technologies like AI that require us to be in a constant “learning” mode. Another consideration is that the CDO needs to be aligned with the company’s overarching vision.

AI 130

AI AI Robotics Artificial Intelligence 130

Marktechpost

MARCH 4, 2024

Our sense of touch allows us to identify various surface textures, materials, dimensions, and forces of contact. Also, don’t forget to follow us on Twitter and Google News. Nevertheless, the tactile modality is still mostly unexplored when it comes to multimodal comprehension. Check out the Paper and Project.

Robotics 98

Robotics Large Language Models Categorization LLM 98

AssemblyAI

JUNE 1, 2023

And AssemblyAI is really pushing boundaries, helping us create a well-rounded Conversation Intelligence platform,” explains Lavery. Contact our sales team of AI experts. Contact sales now It’s a great partnership and we’re very collaborative and get to test new AI models early and work together.

AI Modeling 130

AI Modeling Large Language Models AI AI 130

Towards AI

APRIL 25, 2024

Join us for free, interactive video sessions hosted live on Discord weekly by attending our upcoming events. Join us next Saturday, April 27, for the RAG paper walkthrough on the Learn AI Together Discord server! 0b_wi has built a voice-to-voice LLM on a consumer-grade machine (3–6 seconds response time).

AI 105

AI AI NLP Computer Vision 105

Mlearning.ai

AUGUST 7, 2023

pid=shoe1 - Q&A (/questions), a page that list some frequently asked questions, each of the questions would have an anchor link - Contact us (/contact), a page that have a form for user to fill in questions and feedback I am going to pause here and would provide you additional information in next message, you just need to reply noted.

LLM 52

LLM Prompt Engineer Prompt Engineering ChatGPT 52

IBM Journey to AI blog

SEPTEMBER 18, 2023

It is clear to us that change remains a constant within financial services, and organizations must be prepared to adapt to evolving compliance requirements on the safety, soundness, efficiency and resiliency of payment market infrastructures put forth by regulators.

196

196

Chatbots Life

MARCH 16, 2023

8 reasons why Conversational AI is important for contact center automation in 2022 — Technoscriptz A contact center is an integral part of a business. However, if these agents are not empowered with the right tools and a conversational AI is not used, the experience can be unsatisfactory.

Conversational AI 52

Conversational AI Automation Natural Language Processing AI 52

Marktechpost

DECEMBER 16, 2023

Google Researchers have introduced a foundation of models fine-tuned for the healthcare industry, MedLM , which is currently available in the US. The MedLM consists of two models having separate endpoints and providing customers with additional flexibility for their use cases.

Natural Language Processing 105

Natural Language Processing Large Language Models Generative AI AI 105

AWS Machine Learning Blog

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. This gives us the best of both worlds, enabling WaFd to serve its clients in the best way possible.”

Conversational AI 67

Conversational AI Chatbots Automation Natural Language Processing 67

Marktechpost

APRIL 2, 2024

They find that the under-approximation formulation to hybrid systems with contacts, validating the framework on the hybrid planar-pusher system, represents the first instance of time-invariant polynomial controllers synthesized with SOS achieving full cart-pole swing-up and completing the planar-pushing task. Check out the Paper and Code.

Robotics 76

Robotics ML Artificial Intelligence Artificial Intelligence 76

Marktechpost

JANUARY 11, 2024

This imitation learning outcome is also robust to many complex activities, including pulling in chairs, contacting an elevator, opening a two-door wall cabinet to store heavy cooking pots, and cleaning up spilled wine. Also, don’t forget to follow us on Twitter. Check out the Paper and Project.

Robotics 83

Robotics ML Computer Vision Artificial Intelligence 83

IBM Journey to AI blog

JANUARY 26, 2024

Contact us at maja.curic@ibm.com , chris.van.maastricht@nl.ibm.com and tmtattis@ae.ibm.com. Otherwise, the system operation cannot successfully transition from automated to autonomous (TMF IG1230). In future blogs we will address the challenges and opportunities of IBN and AN in more detail. Want to learn more?

Automation 267

Automation Generative AI Software Development Data Scientist 267

Towards AI

APRIL 11, 2024

Tell us in the discussion thread, and for those who said ‘other,’ we are curious to know your sources! If this sounds exciting, contact them in the thread! Share your questions and feedback in the Discord thread! AI poll of the week! Since most users still rely on Google to find information, would you consider paying for Google Search?

AI 111

AI AI Machine Learning Large Language Models 111