Creating the Technology Backbone for Generative AI Customer Use Cases
Unite.AI
JUNE 9, 2023
Media attention surrounding ChatGPT has predominantly focused on the transformative potential this technology has to reshape the nature of work. However, the larger story is about how generative AI will transform the customer experience. A McKinsey study finds that 80 percent of customer tasks can be automated across channels, resulting in a 20 percent savings for cost-to-serve.
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