IBM Journey to AI blog

AUGUST 2, 2023

With the use of customer data provided by chatbots, businesses can: Expand their knowledge base on issues that plague customers during their service experience Reduce wait times throughout the customer journey, allowing service teams to concentrate on more significant customer interactions that need legitimate human intervention.

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IBM Journey to AI blog

MARCH 29, 2024

By tracking what people say online, a company can follow up and solve the customers’ issues. Keeping customers happy and willing to buy a company’s products requires that company to respond to issues immediately. It’s also important to track and analyze social media conversations about your brands.

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Natural Language Processing Artificial Intelligence Artificial Intelligence Generative AI 164

AI Weekly

FEBRUARY 1, 2024

Powered by global.ntt In the News AI Companies Lose $190 Billion After Dismal Financial Reports Following disappointing quarterly earnings results by Microsoft and Google owner Alphabet, Reuters reports that AI-related companies lost a whopping $190 billion in stock market value.

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