Revolutionizing Quality Assurance and Boosting ROI: The Key to AI Chatbot and IVR Optimization
LevelAI
JULY 31, 2023
The customer service landscape has evolved dramatically with the advent of AI chatbots and Interactive Voice Response (IVR) systems. This includes ‘autoscore-enabled’ questions that are graded automatically using conversation tags, metric tags, or predefined machine learning models.
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