Unite.AI

APRIL 29, 2024

Add up to 500 contacts on the free plan. GetResponse is a user-friendly, affordable AI email marketing tool that effortlessly sends emails, expands your list, and turns contacts into customers. Here are some of the things you can do with this email marketing software: Create signup forms, popups, and landing pages to collect contacts.

Automation 162

Automation AI AI AI Tools 162

Unite.AI

FEBRUARY 22, 2024

At the core of Capsule CRM's offerings is an intuitive contact management system that allows businesses to meticulously track and organize client, prospect, vendor, and customer information. Key Features of Capsule CRM: Contact Management: A comprehensive system for storing and sharing detailed contact information.

Automation 147

Automation Software Development Artificial Intelligence Artificial Intelligence 147

IBM Journey to AI blog

NOVEMBER 7, 2023

Contact us today to embark on a secure and future-proof path for your business. Learn more about Maximo ManagePlus Contact us today to get started with your business The post IBM and Microsoft work together to bring Maximo Application Suite onto Azure appeared first on IBM Blog.

Automation 232

Automation Artificial Intelligence Artificial Intelligence 232

AI News

OCTOBER 23, 2023

With a focus on multilingual capabilities (including German, English, and Korean), this LLM is designed to enhance customer services—particularly in areas like AI-powered contact centres. See also: UMG files landmark lawsuit against AI developer Anthropic Want to learn more about AI and big data from industry leaders?

LLM 212

LLM Large Language Models Big Data Generative AI 212

Unite.AI

NOVEMBER 23, 2023

A study by CCW Digital reveals that up to 62% of contact centers are looking into investing in automation and AI. This presents an ideal opportunity for contact center leaders to explore various technologies to find what best aligns with their objectives and meets their customers' needs.

Automation 162

Automation AI AI Categorization 162

AWS Machine Learning Blog

APRIL 30, 2024

After each call, contact center agents often spend up to a third of the total call time summarizing the customer conversation. This post-contact work can not only add to customer wait times, but also can put pressure on some agents to avoid taking notes altogether. Review the generative call summarization results.

AI 89

AI AI Software Development Generative AI 89

Aiiot Talk

JULY 7, 2023

Set Up a Fraud Alert Next, it’s a good idea to contact one of the three credit bureaus — Equifax, Experian and TransUnion — to place a fraud alert on your credit report. You don’t have to contact all three bureaus, either. Unlike a fraud alert, you’ll have to contact each credit bureau individually to freeze your credit.

Robotics 130

Robotics Data Quality Artificial Intelligence Artificial Intelligence 130

IBM Journey to AI blog

JUNE 7, 2023

With IBM’s hybrid IT support, a single point of contact will provide remote and onsite support, parts logistics and billing. The contact will troubleshoot issues and assist with problem resolution. Often, clients divert budget and resources to other initiatives, including digital transformation and cloud migration.

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AWS Machine Learning Blog

NOVEMBER 6, 2023

Your contact center serves as the vital link between your business and your customers. Every call to your contact center is an opportunity to learn more about your customers’ needs and how well you are meeting those needs. Most contact centers require their agents to summarize their conversation after every call.

Automation 98

Automation Generative AI LLM AI 98

IBM Journey to AI blog

NOVEMBER 6, 2023

Enterprises should create personalized experiences for SMBs based on qualitative and quantitative data As SMBs become more cautious about their spending, the enterprises that serve them must drive value through increased personalization. Conversational AI solutions can reduce call wait time by 30% and produce up to a 370% three-year ROI.

Generative AI 258

Generative AI AI AI Categorization 258

IBM Journey to AI blog

MAY 7, 2024

Contact your IBM representative or IBM Business Partner® to schedule a maturity assessment or an in-depth conversation. Learn more about IBM Talent Optimizers with IBM Watson The post Revolutionize your talent acquisition strategy: How AI can help you find the right candidates faster appeared first on IBM Blog.

Artificial Intelligence 139

Artificial Intelligence Artificial Intelligence Data Analysis AI 139

Flipboard

DECEMBER 2, 2023

The next step is to endow the robot with a sense of contact-based surprise. For the door-opening task, the robot is instructed to be curious about the position of the door handle, while for the package-grasping task, the robot is told to be curious about the motion and location of the package.

Robotics 178

Robotics Explainability 178

LevelAI

SEPTEMBER 13, 2023

“This designation underscores our commitment to pushing the boundaries of AI technology, including Generative AI and contact center-specific Large Language Models to benefit contact centers and their customers. Level AI’s suite of advanced AI applications has already been making waves in the contact center industry.

LLM 105

LLM Large Language Models Automation AI 105

LevelAI

APRIL 1, 2024

To do that, organizations need to start thinking about what the future of call centers looks like and take proactive steps to ensure they can keep pace — or, better yet, get there before their competitors do. This trend is set to revolutionize contact center operations in myriad ways.

Data Scarcity 52

Data Scarcity Generative AI Automation AI Tools 52

Flipboard

JUNE 20, 2023

They move about a space, touch things, sit on chairs, or sleep on beds. Given an empty floor plan and a human motion sequence, MIME predicts the furniture that will come into contact with the human. They partition the motion into contact and non-contact snippets to condition the 3D scene creation for human motion.

Auto-complete 106

Auto-complete Generative AI AI Modeling AI Tools 106

Flipboard

APRIL 19, 2023

It was only listed for one week, and out of the 50 people who contacted me about it, five proposed bids. We crafted a Chrome extension and received $1,000 worth of pre-orders within 24 hours. Last week, I sold it on Acquire. I'm an …

ChatGPT 123

ChatGPT Artificial Intelligence Artificial Intelligence Machine Learning 123

Flipboard

SEPTEMBER 5, 2023

Generative AI could be a revolution in health care — but along the way, it will have to address concerns about whether tools meet standards of safety, privacy, equity, and practicality.   But while enthusiasm for generative AI is high and research is booming, it’s just starting to gain a toehold in clinical settings.

Generative AI 177

Generative AI Large Language Models Deep Learning AI 177

Unite.AI

MARCH 15, 2024

He spent the past five years at Google building contact center AI solutions within the Area 120 incubator. I was intrigued by the idea that computers could be taught to perform tasks through examples vs the traditional heuristics, which requires thinking about what explicit instructions to provide. What was this solution precisely?

Neural Network 147

Neural Network Machine Learning Big Data AI 147

Ehud Reiter

MARCH 25, 2024

Around 20 years ago, I was asked for a long-term “grand challenge” vision, and suggested building systems that helped members of the public understand complex information about themselves, especially medical information. Feel free to contact me if you’re interested! ChatGPT made some mistakes in the summaries.

Explainability 124

Explainability ChatGPT Computer Scientist NLP 124

IBM Journey to AI blog

MAY 7, 2024

Learn more about IBM Concierge Platinum To learn more about the IBM Concierge Platinum Program, contact Bill Singleton (Vice President, Cloud Deployment & Onboarding), Paula Duggan (Client Partnership Executive, IBM Cloud Concierge Platinum Program) and Bryan Daniel (Cloud Solutions Architect, IBM Cloud Concierge Platinum Program).

Automation 145

Automation 145

Unite.AI

NOVEMBER 14, 2023

AI might be about to change that — if we can use it well. The conversation about using AI for this purpose is only growing louder. Improving Writing and Recordkeeping Medical professionals can use AI to dictate their notes about each visit on a tablet or computer. How Much Money Could AI Save? healthcare spending.

Artificial Intelligence 382

Artificial Intelligence Artificial Intelligence AI AI 382

AssemblyAI

AUGUST 29, 2023

Ninety percent of contact centers handle calls faster and more efficiently after implementing a conversation AI tool. This article examines each of these questions about Conversation AI, before looking at the best way to get started building a conversation AI tool or feature. Interested in learning more about Conversation AI?

Conversational AI 147

Conversational AI AI Tools Chatbots AI 147

AI Impacts

APRIL 15, 2024

People systematically make better, wiser choices when they understand more about issues, and when they are advised by deep and wise thinking. For more information about what we have in mind, see some of the suggested essay prompts or the FAQ below. Scope To enter, please submit a link to a piece of writing, not published before 2024.

Automation 124

Automation AI AI 124

IBM Journey to AI blog

JANUARY 3, 2024

But what about in the world of voice? So much attention has been given to LLMs as a catalyst for enhanced generative AI chat capabilities that not many are talking about how it can be applied to voice-based conversational experiences. We can go on and on about how great these models are, but what it really comes down to is performance.

Generative AI 252

Generative AI Large Language Models AI AI 252

AWS Machine Learning Blog

NOVEMBER 15, 2023

They are processing data across channels, including recorded contact center interactions, emails, chat and other digital channels. Solution requirements Principal provides investment services through Genesys Cloud CX, a cloud-based contact center that provides powerful, native integrations with AWS.

Data Ingestion 108

Data Ingestion Metadata NLP Data Scientist 108

IBM Journey to AI blog

APRIL 8, 2024

Let’s examine the top 20 questions about Amazon RDS for Db2 that we’ve received from our audience, customers and partners alike:  General 1. How can I find out about new features or planned technical updates for RDS for Db2? Contact your IBM or AWS representative if you’d like to discuss this further.

Auto-complete 174

Auto-complete Automation Business Intelligence Machine Learning 174

AWS Machine Learning Blog

FEBRUARY 14, 2024

Effective self-service options are becoming increasingly critical for contact centers, but implementing them well presents unique challenges. Amazon Bedrock democratizes foundational model (FM) access for developers to effortlessly build and scale generative AI-based applications for the modern contact center. scripts/deploy.sh

Generative AI 93

Generative AI LLM AI AI 93

Towards AI

FEBRUARY 22, 2024

Good Contact Management: Effective contact storing and organizing, including notes, attachments, and relationships. Generous Storage: The free plan offers 2,000 contacts, and paid plans have high storage limits. Capsule CRM AI FEATURES Pros: Easy to Use: Simple interface with a short learning curve, perfect for beginners.

Automation 89

Automation Auto-complete AI AI 89

Unite.AI

JULY 28, 2023

They minimize the chance that the sensors will come in contact with the object, limiting the system’s sensing ability. High-resolution touch sensors that provide information about texture are extremely difficult to simulate and are prohibitively expensive, making it challenging to use them in real-world experiments.

Robotics 246

Robotics Explainability 246

NVIDIA

MARCH 18, 2024

Maxine production feature updates available now include: Eye Contact : The improved eye contact model provides gaze redirection with natural eye movements for deeper meeting participant engagement. Availability Learn more about NVIDIA Maxine , which is available now on NVIDIA AI Enterprise.

AI Developer 104

AI Developer AI Development Software Development AI 104

Unite.AI

OCTOBER 26, 2023

These platforms are not just about managing contacts or tracking sales; they represent a holistic approach to engaging with prospects and customers in a more personalized and efficient manner. Key Features: Account and Contact Management : Maintains comprehensive records of customer accounts and interactions.

Automation 162

Automation Auto-complete Data Analysis Natural Language Processing 162

IBM Journey to AI blog

MAY 9, 2023

These events can provide a wealth of information about what’s actually happening across your business at any moment in time. For more information, please visit the IBM Event Automation website or contact your local IBM representative or IBM Business Partner.

Automation 249

Automation Business Intelligence 249

AWS Machine Learning Blog

DECEMBER 21, 2023

Despite contact centers being under constant pressure to do more with less while improving customer experiences, 80% of companies plan to increase their level of investment in Customer Experience (CX) to provide a differentiated customer experience. Refer to Supported Regions to learn more.

Generative AI 86

Generative AI AI AI Machine Learning 86

AssemblyAI

MAY 4, 2023

Learn more about Conformer-1 Data security and privacy are a top priority for Marvin. Customers rely on the platform to process hundreds of hours of research data and interviews, often about confidential topics. Want to learn more about building AI-powered tools? Contact our sales team of AI experts. Schedule time now

Large Language Models 275

Large Language Models Data Analysis AI AI 275

AI News

APRIL 4, 2024

A recent survey reveals that CMOs around the world are optimistic and confident about GenAI’s future ability to enhance productivity and create competitive advantage. But the AI is creating its responses based on data about me that’s been scattered across the brand’s multiple systems. What results do you expect to achieve?

Data Quality 210

Data Quality Generative AI AI Strategy AI Tools 210

LevelAI

SEPTEMBER 1, 2023

To this end, more and more organizations are investing in AI-driven contact center quality assurance software that enable them to resolve customer concerns faster while ensuring each agent is representing their brand to the best of their abilities.

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Auto-complete AI AI Automation 93