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AssemblyAI
APRIL 8, 2024
Contact center speech analytics often leverage artificial intelligence to transform raw, unstructured voice data into actionable insights. How AI-powered speech analytics tools for contact centers boost results Speech data is every contact center's most valuable asset, but it is challenging to analyze hours of audio data manually.
AWS Machine Learning Blog
MARCH 29, 2024
Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. Amazon Lex integrates with state-of-the-art contact centers including Amazon Connect, Genesys Cloud , and Amazon Chime SDK to facilitate a seamless omnichannel experience.
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JUNE 20, 2023
today introduced its contact center large language model (LLM), with a 30-billion-parameter capacity, along with a generative AI suite designed to enhance agent performance. Conversation intelligence platform Observe.ai The company claims that in contrast to models like GPT, its proprietary LLM is …
AUGUST 25, 2023
Discover the future of AI-driven contact centers and insights on blending tech with the human touch for unparalleled customer experiences. Continue …
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In this eBook, Salesforce explores why it’s important to communicate with your customer as an individual and how you can: Create personalized experiences across channels with data, AI, and machine learning Increase the ROI of every site visit Build customer loyalty with trust By submitting this form, you agree to have your contact information, including (..)
Extreme Tech
MAY 24, 2023
The project, known as A Sign in Space, will task scientists and the general public with decoding the transmission to make contact with a simulated ET.
LevelAI
SEPTEMBER 1, 2023
To compete in today’s dynamic, customer-centric environment, businesses must implement contact center quality assurance (QA) programs that utilize the latest artificial intelligence (AI) technologies and workflows. With that in mind, let’s examine five key benefits of having AI-driven QA in the contact center.
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In this comprehensive eBook, you’ll get: In-depth studies of five successful B2B marketing campaigns spanning a wide range of industries Key takeaways and lessons from each story to implement in your own strategy Resources to help your own B2B marketing thrive By submitting this form, you agree to have your contact information, including email, passed (..)
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With helpful diagrams and simple explanations in each use case, see how Salesforce’s CDP, Data Cloud for Marketing, powers personalized, real-time experiences across marketing, with capabilities that include: Optimizing ad spend Powering dynamic website content Increasing upselling and cross-selling Resolving service cases with marketing data By submitting (..)
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By submitting this form, you agree to have your contact information, including email, passed on to the sponsors of this asset for the purpose of following up on your interests. How marketers are adapting to a privacy-focused data ecosystem. The role of data in marketing-led growth and customer experiences.
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By submitting this form, you agree to have your contact information, including email, passed on to the sponsors of this asset for the purpose of following up on your interests. How to make the most of every campaign. Key takeaways from each story on how you can apply their tactics to your own strategy.
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In this guide, you’ll learn how to: Set up your email campaigns for maximum deliverability Validate and test emails before you send Monitor email metrics once you’ve sent Respond if you sense an email deliverability issue By submitting this form, you agree to have your contact information, including email, passed on to the sponsors of this asset for (..)
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Why do some embedded analytics projects succeed while others fail? We surveyed 500+ application teams embedding analytics to find out which analytics features actually move the needle. Read the 6th annual State of Embedded Analytics Report to discover new best practices. Brought to you by Logi Analytics.
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Just by embedding analytics, application owners can charge 24% more for their product. How much value could you add? This framework explains how application enhancements can extend your product offerings. Brought to you by Logi Analytics.
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Salesforce surveyed 6,000 marketing leaders worldwide to discover how marketers are: Embracing AI to operate more efficiently Removing silos and leveraging AI to enhance the customer experience Innovating to meet evolving customer needs Preparing for the retirement of third-party cookies By submitting this form, you agree to have your contact information, (..)
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